FREQUENTLY ASKED QUESTIONS

tickets and admission

  • Tickets are only available for purchase online through the TicketSpice platform. Tickets are not able to be purchased at the door of the event. Ticket purchases are non-refundable and are sold by timeslot of entry. Timeslots of entry do have a limited capacity.

    Please arrive to the event 15 minutes early to make sure you can park your vehicle and arrive at the entrance of the event at your scheduled time.

  • Tickets are able to be exchanged for a small fee up to 24 hours in advance of the ticket time. Tickets are non-refundable. Ticket protection is available at time of purchase if desired.

    The Hollows at Phantom Lake YMCA is held rain or shine.

  • The Hollows at Phantom Lake YMCA is an event that is held rain or shine. In the case of weather, ticket holders should consult local weather forecasts to make their determination about whether or not to set out for the event. If you elect not to attend, your tickets are neither refundable nor exchangeable.

    Phantom Lake YMCA Camp may cancel a night of The Hollows if, in its sole judgement, extreme weather or other conditions could jeopardize the safety of visitors, volunteers, and staff. In general, rain or snow would not lead us to cancel, but extremely heavy rain, thunder/lightning, blizzard conditions, heavy icing, or a prediction of such conditions could force us to do so. If Phantom Lake YMCA Camp determines that conditions would require a cancelation of a night, we will notify ticket holders via email and post a message on our website. In this case, ticket holders for that night will be offered to exchange their ticket for a different date or turn their ticket purchase into a tax-deductible donation.

  • Community nights are nights of The Hollows event where local organizations partner with The Hollows and receive some of the proceeds of ticket sales for the night. Our 2026 partnering organizations are the Mukwonago YMCA, the Optimist Club of Mukwonago, and the HAASE House. Below is a list of their respective community nights.

    • October 4, 2026: HAASE House

    • October 11, 2026: Mukwonago YMCA

    • October 25, 2026: The Optimist Club of Mukwonago

General event information

  • Phantom Lake YMCA Camp
    S110W30240 YMCA Camp Road
    Mukwonago, Wisconsin 53149

  • Our grounds open at 6:00pm on nights of the event. Grounds close one hour after the last ticket timeslot sold.

    Please arrive 15 minutes prior to your ticket timeslot.

  • Description teThe Hollows at Phantom Lake YMCA is an event that is held rain or shine. In the case of weather, ticket holders should consult local weather forecasts to make their determination about whether or not to set out for the event. If you elect not to attend, your tickets are neither refundable nor exchangeable.

    Phantom Lake YMCA Camp may cancel a night of The Hollows if, in its sole judgement, extreme weather or other conditions could jeopardize the safety of visitors, volunteers, and staff. In general, rain or snow would not lead us to cancel, but extremely heavy rain, thunder/lightning, blizzard conditions, heavy icing, or a prediction of such conditions could force us to do so. If Phantom Lake YMCA Camp determines that conditions would require a cancelation of a night, we will notify ticket holders via email and post a message on our website. In this case, ticket holders for that night will be offered to exchange their ticket for a different date or turn their ticket purchase into a tax-deductible donation.xt goes here

  • Free parking is available on grounds in a grass parking lot. Parking spots are limited, carpooling is recommended.

  • The Hollows at Phantom Lake YMCA is a smoke and alcohol-free event. Smoking, vaping, and drinking alcohol are not permitted anywhere on site. Guests may be asked to surrender any cigarettes, e-cigarettes, vapes, or alcohol containers at any time on the trail or in the parking lot.

  • Costumes are absolutely welcome at The Hollows at Phantom Lake YMCA. However, for everyone’s safety, we ask that you avoid costumes with masks that fully cover your face or realistic-looking weapons. Guests who attend with these items may be asked to remove or surrender them.

trail Experience

  • The Hollows at Phantom Lake YMCA is a family-friendly, non-scare fall event that is fun for everyone. No spooks or sudden noises, simply beautifully decorated paths, artistically hand-carved pumpkins, music, and lights.

  • The event grounds consist of limited pavement, and trail is mulch and gravel. The trail hike is approximately a mile in length from start to finish.

    For our photosensitive guests, our trail illuminations do not have any strobe lights, however, there are twinkling and slow pulsing lights throughout many of the displays.

    If you have any questions or concerns regarding accessibility of our event, please contact thehollows@phantomlakeymca.org.

  • Our trail is approximately a mile in length from start to finish and is mulch and gravel. Strollers are permitted but are not recommended.

  • Our event does feature a food court with multiple food and beverage options.

    Carry-in food and beverages are not permitted. Alcohol and smoking products are not permitted anywhere on event grounds.

  • Restrooms are available at the start and end of the trail. Port-a-potty restrooms are available around the middle of the trail.

  • Although we appreciate your pets, we do not permit them at The Hollows. Please leave your furry friends at home.